Terms and Conditions

These Terms and Conditions (the “Agreement”) are an agreement between Ok Webs IT Solutions (“Ok Webs” or “okwebs.net” or “us” or “our” or “we”) and you (“User” or “you” or “your” or “registrant” or “customer”). This Agreement sets forth the general terms and conditions of your use of the products and services made available by Ok Webs IT Solutions and of the okwebs.net website (collectively, the “Services”). By using the Services, you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to use or access the services.

Our website address is: https://okwebs.net/
Our billing website address is: https://my.okwebs.net/crm/user/login

Usage Policies

Account Eligibility

By registering for or using the Services, you represent and warrant that:

  1. You are eighteen (18) years of age or older. The Services are intended solely for Users who are eighteen (18) years of age or older. Any registration, use of or access to the Services, by anyone under eighteen (18) is unauthorized and is a violation of this Agreement.
  2. If you use the Services on behalf of another party, you agree that you are authorized to bind such other party to this Agreement and to act on such other party’s behalf with respect to any actions you take in connection with the Services.

It is your responsibility to provide accurate, current, and complete information on the order forms, including an email address that is different from the domain you are signing up under. If there is ever an abuse issue or we need to contact you, we will use the primary email address we have on file. It is your responsibility to ensure that the contact information for your billing account, including any domain accounts is accurate, correct and complete at all times. Ok Webs IT Solutions is not responsible for any lapse in the Services, including but not limited to, any lapsed domain registrations due to outdated contact information being associated with the domain. If you need to verify or change your contact information, you may utilize the Ok Webs Billing Portal to update your contact information. Providing false contact information of any kind may result in the termination of your account.

You agree to be fully responsible for all use of your account and for any actions that take place through your account. It is your responsibility to maintain the confidentiality of your password and other information related to the security of your account.

Cloud Storage and Usage

All use of hosting space provided by Ok Webs IT Solutions is subject to the terms of this Agreement and the Acceptable Usage Policy. Our infrastructures have a combination of three set of storage mediums.

  1. Server Storage (Application Storage)
  2. Weekly Backup Storage (1 Week backup retention period)
  3. Monthly Backup Storage (03 Months backup retention period)

Server Storage (SSD Storage Space)

Server Storage is utilized for website/application files storage and thus it may not be used for storage of any other files or data that are not related to the website including but not limited to media files, attachments and emails. Ok Webs IT Solutions expressly reserves the right to review every account (including Reseller accounts) for excessive usage of Server Storage (SSD Storage Space) and other resources that may cause a violation of this Agreement or the Acceptable Usage Policy.
(Servers from DigitalOcean)

Weekly Backup Storage

Weekly Backup Storage is only applicable for any website/application under Ok Webs Servers. Weekly Backup Storage is visible and available for One-Click backup restoration process. Backup retention period is 01 per week.
(Storage Container  from Amazon S3 – AWS)

Monthly Backup Storage

Monthly Backup Storage is only applicable if you choose Ok Webs IT Solutions to design and develop your websites. Furthermore, the Monthly Backup Storage is neither visible nor accessible to the user thus it is maintained and operated by Ok Webs IT Solutions. Each individual web hosting plan contains up to 15 GB backup storage and this storage is utilized to backup website/websites files including but not limited to media files, databases and other supported files retaining up to three consecutive monthly automated backups.
(Storage Container  from Google Cloud Platform)

Cloud Storage Resources Limit

Web Hosting PlanServer Storage (GB)Backup Storage (GB)Total Storage (GB)
Starter51520
Standard101525
Premium151530

Inodes Usage

The number of inodes indicates the number of files and folders you have. We do not use inode limitation for any of our web hosting plan thus the exact amount of above-mentioned storage-limits are given to the user in correspondence to the purchased web hosting plan.

Server Loads (CPU and Memory Usage)

We offer what is known as a shared architecture. Our customers share both the hardware and the “pipes” we use to transmit data across the web, so we do monitor bandwidth to ensure optimal performance for all our customers.

Use twenty-five percent (25%) or more of our system resources for longer than ninety (90) seconds at a time. Activities that could cause this excessive use, including but are not limited to: CGI scripts, FTP, PHP, HTTP, etc.

Bandwidth Usage

We have limits of bandwidth for each web hosting plan — which is the amount of traffic and data that flows between your website and the rest of the internet.

Web Hosting PlanMonthly Bandwidth (GB)
Starter100
Standard250
Premium500

SEO Services

SEO Services is a 6-months minimum commitment; in order to receive the best results, you are expected to use the services for the entire 6-month term.

Email Services

We are offering trusted email services from two reliable third-party companies for domains:

  1. Google LLC (G Suite Email Services)
  2. Yandex LLC (Yandex Connect Email Services)

Refer G Suite (Google) Terms and Conditions: https://policies.google.com/terms?hl=en
Refer G Suite (Google) Privacy Policy: https://policies.google.com/privacy?hl=en

Refer Yandex Connect (Yandex) Terms and Conditions: https://yandex.com/legal/connect_software_agreement/
Refer Yandex Connect (Yandex) Privacy Policy: https://yandex.com/legal/confidential/

Free Email Accounts

Free Email Accounts are packaged with the Ok Webs IT Solutions Web Hosting Plans and Domain Registration services. Free Email Accounts are provided through Yandex Connect email services provider.

Domain Registration

We are offering trusted and reliable web domain registrars to provide domain registration services for Ok Webs IT Solutions customers.

  1. Cloudflare Registrar
  2. LK Domain Registry

Refer Cloudflare Terms and Conditions: https://www.cloudflare.com/website-terms/
Refer LK Domain Registry Policy: http://www.nic.lk/index.php/policies-procedures/domain-registration-policy

Life Time Free Domain (LTFD)

Life Time Free Domain (LTFD) only applicable to the .com domain extension and it comes packaged with the Ok Webs IT Solutions Web Hosting Plan thus it only affects a single domain name. If the Web Hosting Plan is cancelled, the LTFD is also cancelled simultaneously.

Domain Registration

Support Terms

  1. Standard – Customer support via Email, Cloudways Chat and Support Ticket system. Response time within 1 Business day.
  2. Priority – Customer support via Email, Cloudways Chat and Support Ticket system. Response time within 3 hours on business days.
  3. High Priority – Customer support via Phone, Email, Cloudways Chat and Support Ticket system. Instant response on business days.

Service Level Agreement (SLA)

Visit this page to review our Service Level Agreement: https://okwebs.net/sla/

Billing and Subscriptions Policy

Refund policy

Standard Refund Terms

The following products/services purchased from Ok Webs IT Solutions can be refunded:

  1. Web Hosting Plans (Starter, Standard, Premium or Custom)
  2. Online Marketing Services plans
  3. Email Services (Subscription payments)

For all the above-mentioned services and plans, you are able to cancel at any time and thus the amount for the remaining months in your committed term, to your original payment method is refunded. No refund amount will be issued for any prior months/days.

The following products purchased from Ok Webs IT Solutions are non-refundable:

  1. Website Design / Website Development
  2. Website Redesign
  3. Email Accounts Set-up Fee (Yandex Connect email accounts setup fee)
  4. Paid SEO (Search Engine Optimization) Services Subscription Plans
  5. Web Domain Registration / Renewal / Transfer Services
  6. Web Security Solutions
  7. Web Maintenance
  8. Paid Customization Work

Domain Registration / Domain Renewal / Domain Transfer Payments

Domain renewal notices are provided as a courtesy reminder and Ok Webs IT Solutions is not responsible for a failure to renew a domain. Domain renewals are billed to the customer, seven (07) days before the domain expiration date.  We guarantee you will receive at least two reminders before the seven (07) days of the expiration date and one within two (02) days before expiration. Prior to the domain expiry date, the registrant of a domain name may upon payment of the requisite fee extend its period of registration by either one, two, five or ten years beyond the then current Expiry Date.

Policy Changes

Changes in this policy will be posted on our websites. You are advised to check our websites regularly to view our most recent terms and conditions policy.

Last Updated Date: 8/23/2019